Florin Apart Hotel ***, located in the heart of downtown Budapest, opened its doors in May 2023. Situated on Károly Körút, near Deák Square, this three-star hotel offers visitors 63 apartments in five categories: Studio, One-Bedroom, Two-Bedroom, Deluxe Two-Bedroom, and Deluxe Three-Bedroom. With its prime location, the hotel primarily attracts foreign tourists exploring the city, who typically stay for 2–3 nights.
Guests can also enjoy the on-site breakfast restaurant, The Custom House, which provides a relaxed and welcoming atmosphere. Here, visitors can indulge in a buffet breakfast, brunch, and à la carte options as well.
From the very beginning, Florin Apart Hotel *** recognised the need for an all-in-one and user-friendly hotel management system to bring together all daily operations. Based on this need and prior experience, the management chose SabeeApp, which turned out to be an excellent choice.
Alongside the basic SabeeApp package, the hotel also utilises Smart Solutions applications, including the Housekeeping App, Front Office Manager App, and GuestAdvisor. These tools help the staff to make processes more efficient and communication smoother, and ultimately focus on guest satisfaction instead of dealing with administration all day long.
SabeeApp's cloud-based nature allows the hotel’s management and staff to access the system from anywhere, at any time, using any smart device. This flexibility eliminates the need for installation or maintenance while enabling quick responses to daily challenges.
Additionally, Florin Apart Hotel *** emphasised that they appreciate SabeeApp's innovative approach and the quick incorporation of feature requests.
Before the hotel’s opening, the entire team of Florin Apart Hotel *** participated in SabeeApp’s Onboarding sessions. The training was separated into different topics, allowing staff to master the software by the time the hotel launched, and also recorded so new employees could adapt to SabeeApp as quickly as possible.
Traditional check-in processes can take approximately 10-15 minutes, requiring manual form-filling and document handling. Thanks to SabeeApp's online check-in feature, Florin Apart Hotel *** has reduced this time to just 3-4 minutes in many cases.
According to the team, this feature is especially beneficial during peak times, when lots of guests want to check-in. Online check-in can help in minimising guest wait times and create a positive first impression. In Florin Apart Hotel ***, around 30% of guests use online check-in currently, and the management anticipates wider adoption in the future.
As SabeeApp is NTAK and VIZA compliant, the mandatory data reporting requirements are easily met. With just a few clicks, guest guest data can be submitted to the Hungarian authorities, significantly reducing administrative time for reception staff.
Florin Apart Hotel *** leverages SabeeApp's automated email templates to keep guests informed before their arrival. These emails include essential details about their stay, such as online check-in instructions and other key information, enabling effective communication and enhancing the overall guest experience.
SabeeApp provides real-time performance insights on its Dashboard, including revenue, occupancy rates, and average daily rates. This valuable data simplifies the planning process and supports long-term strategic growth for the hotel’s management.
Last but not least, the Director of Florin Apart Hotel *** also highlighted the Customer Support team’s responsiveness. They always address unexpected issues and questions and ensure the hotel’s everyday operations are running smoothly.