Our latest case study features the Duna Wellness Hotel in Baja, Hungary. We've had an insightful conversation with Judit Halmosi, general manager of Duna Wellness and Erika Röckl, front desk manager on how SabeeApp helped optimise their daily operations.
Overview
The Halmosi family has owned the building for over 30 years. During this time, it has been expanded and renovated multiple times. The four-star hotel, located on the bank of the Sugovica River, offers 41 rooms and a wellness facility for its guests. On weekdays, it primarily hosts business travellers, while on weekends and during the peak season, it attracts families and recreational guests.
The Challenge
Duna Wellness Hotel and its staff have faced numerous challenges with their previous property management system, which, while popular at the time, presented several shortcomings: The outdated software rarely received updates, offered limited reporting capabilities, and lacked satisfactory customer support. Additionally, the system was hosted on a local server, which led to a catastrophic data loss incident where all reservations were erased due to a technical error. These issues prompted the management to seek a more reliable solution, and that's when they decided to change their software to SabeeApp, which truly met the needs of the hotel.
The Solution
The management team wanted a cloud-based solution to ensure better data security and reliability. In 2018, they chose SabeeApp based on recommendations from colleagues in the industry. They started with a demo version and found it to be efficient and straightforward, making the decision to subscribe to the full version easy. The onboarding process was swift and informative, thanks to the support of the SabeeApp account management team, the user-friendly interface, and the readily available user manual.
Implementation and results
Following the onboarding process, the management and staff quickly adapted to SabeeApp and soon began seeing the results they had hoped for. Guest communication has become more efficient thanks to the built-in templates available in SabeeApp. Guests can easily add special requests during booking through the booking engine, simplifying booking management by eliminating the need for traditional, time-consuming messaging.
The check-in process is quicker, as guest data remains in the system, allowing for automatic fill-in during their next visit. One major advantage of the ID scanner is that guests' travel documents don't need to be collected in person; data can be saved in the system in a single step.
Invoicing, especially for group reservations, is simplified with SabeeApp. Refund invoices are easily accessible and can be completed with the new Folio. Reporting capabilities are vital for the operation of Duna Wellness Hotel, and SabeeApp aids in monitoring guest traffic to support informed decision-making.
The system allows for easy handling and personalisation of staff access based on roles. Different hotel departments communicate efficiently, eliminating confusion and ensuring a continuous flow of information.
Duna Wellness Hotel highly values the partnership and close contact with the customer support team. The flexibility, problem-solving, and responsiveness are incredibly helpful. Since SabeeApp is cloud-based, bookings and rate updates can be made from anywhere, not just on-site.
The changes in numbers:
- The average check-in time has decreased by 50%.
- The hours spent on administration have been reduced by 75%.
- SabeeApp’s response to issues is expected within 24 hours.
Conclusion
Since implementing SabeeApp, Duna Wellness Hotel has significantly enhanced its operational efficiency and guest experience. The transition to a cloud-based system has provided reliable data security and improved workflows across the hotel, saving time and resources while fostering a strong partnership with SabeeApp's team.