In the centre of the historical village of Delphi, just 5 minutes from the Archaeological Site, the Kastalia Boutique Hotel offers 24 spacious rooms with both traditional and modern decorations and views over the sea, the Delphi Valley, or the village. Groups, couples, and families visit the hotel all year round to enjoy Greek hospitality and relax at this unique, beautiful place.
The Challenge - Inefficient, manual processes
Before switching to SabeeApp, the planning and management of bookings relied heavily on in Excel sheets, a method that posed several challenges due to its limited capabilities. Each booking and cancellation had to be manually entered, resulting in occasional mistakes and double bookings. In addition to errors, manual handling of bookings also consumed a significant amount of staff time and caused frustration.
The Solution - A hotel software that streamlines everyday operations
Management searched for a system that would not only save time but also reduce the likelihood of errors, ensuring a better guest experience and alleviating staff workload. The existing manual processes were proving to be inefficient and they needed a system that could streamline operations and automate administrative tasks. After thorough research, they chose SabeeApp because it provided everything needed for the hotel's day-to-day operations and offered excellent value for money.
Results Kastalia Boutique Hotel achieved with SabeeApp
The implementation and onboarding process was very straightforward and quick. Configuring the system was easy, thanks to SabeeApp dedicated Account manager who helped them set up their system. With the new system in place, reservations from various channels were handled automatically and accurately.
"Thanks to the dynamic pricing capabilities they are now able to adapt to seasonal changes and optimise room rates based on market demand which lead to increased revenue. SabeeApp proved to be user-friendly, providing the staff with all the tools they needed. Reception staff now have more time to focus on guests, as the time spent managing bookings has been significantly reduced, boosting morale in the workplace.
The customisable Booking Engine boosted Kastalia’s online presence by creating a direct, commission-free sales channel, which increased their direct, commission-free bookings. It also showcases room and hotel details with images and descriptions, allowing customers to purchase additional services and further enhance revenue.
The changes in numbers:
- Overall revenue increased by 5% in the first year.
- And most importantly...
In a nutshell - Increased revenue and smoother hotel operation
Since implementing SabeeApp, Kastalia Boutique Hotel has greatly enhanced its operational efficiency and seen an increase in its revenue. The software's automated solutions has allowed staff to eliminate errors, prevent double bookings, and streamline administrative tasks that once consumed hours of their time. With these operational headaches resolved, the team can now focus on what truly matters: delivering exceptional service and dedicating more attention to their guests.
SabeeApp has enabled Kastalia Boutique Hotel to run more smoothly, reduce stress on the team, and ultimately, contribute to a more profitable and guest-centered business.