After connecting to Booking.com

What happens after the connection between Sabee and Booking.com is established?

SabeeApp and Booking.com connection is working instantly. Any changes you make in Sabee regarding prices or availability will appear on Booking.com in the matter of seconds.

When a reservation is made on Booking.com, guests fill their contact details and comments. All these information will be transferred to your Sabee account to the detailed page of reservation. If a guest forgot to fill in the address or phone number, then this information will not appear on SabeeApp either. Same happens with Credit Card details - if you require your guest to enter credit card information while making a booking, all CC details will be securely stored in SabeeApp / Detailed page of reservation. 

If you are about to validate the guest’s credit card prior to arrival but you notice that the provided card is not valid, you can mark in your SabeeApp account. This information will directly be sent to Booking.com and the guest will have 24 hours to change the card details. You can follow up on your Sabee dashboard if the card of the guest was updated or not. If the guest will not update the CC information with valid data then Booking.com will cancel the reservation.
Note: Credit card details of the guest will automatically be removed after 3 days of the guest’s departure date.

You can also mark a reservation as No Show in your Sabee account and this information will be updated on Booking.com as well.

Discounts and Special offers

All special rates and offers (like early bird, last minute, genius booker and etc.) must be set and controlled directly in Booking.com. There is no possibility to control there promotions from your Sabee account. 

Auto-replenishment feature in Booking.com

Make sure that you do not have this feature enabled on Booking.com otherwise it may also you over-bookings.

Our auto-replenishment feature puts canceled rooms and units back on sale automatically.
This feature allows to open availability on Booking.com calendar if other Booking.com reservations are cancelled. This can cause overbooking because the channel manager should be the only one regulating availabilities on OTA.

Most of the time, property owners are not aware that this feature is enabled or not therefore you need to contact your Booking.com account manager and ask them to check if you have it on. If yes, please disable this feature.