Airbnb reviews
On Airbnb, guests and hosts have the possibility to rate each other and provide valuable feedback based on their experience. This helps other guests to learn more about the accomodation provider and also it helps the accomodation provider get more information about their future guest, so at the end it is beneficial for the whole Airbnb community.
When a host writes a review for a guest, the guest is also more likely to write a review for the host. Listings with high numbers of positive reviews are more likely to get booked.
You can check these Airbnb reviews directly from your SabeeApp account, from the PMS / Guest Reviews menu. Here we will list all those Airbnb reservations that are eligible for getting a review from you, or the guest has already submitted a review of you.
Thanks to SabeeApp you will not have to log in to the Airbnb extranet, you can manage your reviews from the comfort of your SabeeApp account and we will syncronize your reviews just like availablity, rates or reservations.
Rating rules
There are some basic rules that are important to keep in mind:
1. Both the host and the guest have 14 days after the check-out date to rate each other. After that, it is not possible to submit a review.
2. Reviews are " double-blind ", meaning that neither guest, nor host can see the other's review until both have been submitted. This prevents the first review from influencing the second one.
3. If only one party ( host or guest ) submits review within the 14 days period, the review will be published on the Airbnb profile, only after the 14 days elapsed. If both parties submitted a review ( order is not important ) , the reviews will be published immediately.
What do the statuses mean?
If you check the table of the Guest Reviews menu, you can find that the review statuses of the Airbnb reservations which can be the following.
Guest review statuses:
1. Not yet - this means that the guest has not yet submited their review.
2. Guest submitted a review on x date - this means that the guest has already submitted but due to the " double-blind " rule, the content of the review is not visible
3. Guest rated you a x points - this means that either both of you submitted a review about the other and the reviews went public, or your guest submitted a review and the 14 days passed and it went public
Your review statuses:
1. Not yet, review guest until x date - This means that you have not yet submitted your review about the guest. Please click on the line of the reservation and proceed with the rating.
2. You left a review on x date - This means that the review has been submitted.
3. Rating period expired - You have missed to rate the guest
How the rating works?
If you click on any of the Airbnb reservations you will be redirected to the review section of the detailed reservation page:
Depending on the review statuses you will see different information.
To submit a review about your guest, please go to Your review part, and rate your guest by clicking on the stars. There are 3 categories: Cleanliness, Communication and Respect for the house rules.
You can leave a written review about the guest. This will be published to their Airbnb profile and will be visible to other hosts.
It is possible to submit a personal note too, but this will be visible only for the guest, nobody else.
You can also decide if you would like to recommend the guest to other hosts, it is a simple yes or no question.
When you are ready, please click on the Submit button to send your review.
From then on your review will appear as submitted:
If your guest has already submitted their review and you also submit yours, then the guest review will become visible in this part after refreshing the page.
Guests can rate hosts based on: Overall experience, Accuracy, Communication, Value, Cleanliness, Location, and Check-in experience. You will also see the guest's public review about your accomodation and their private note to you. Just like this:
After both you and your guest submit your review, SabeeApp will synchorinze your review to Airbnb and import the guests review to your SabeeApp account so you will see it one under the other. Of course if one of you do not send their review then only one will be displayed here after the 14 days of the rating period pass.