Booking with SEPA payment method on Customer Portal

The Single Euro Payments Area, SEPA is a payment system that simplifies and accelerates cross-border transactions within the Eurozone. For hotel partners, embracing SEPA transfers offers numerous advantages, including faster processing times, lower fees, and a more seamless experience for both the hotel and its guests.

For more detailed information on SEPA and the booking process using the SEPA payment method on IBE, please refer to this article.

Booking with SEPA payment method on Customer Portal:

1. Guests can now choose the “SEPA Debit" option during the booking process.

2. This integration will utilize Stripe's interface to collect essential information such as IBAN and other required details.

3. Then comes the mandate, which the guest must accept.

4. Once users fill in the mandatory fields, they can submit the payment intent to Stripe by clicking the "Pay now" button.

5. If Stripe has accepted the payment intent, we redirect to the My Expenses page and save the reservation in an optional status.

The reservation will remain in this status until the payment_intent.succeeded or failed response is received. The maximum waiting time is 14 days.  

Response from Stripe - Successful:

If the response is successful, the system will deduct the paid amount from the total, removing the payment schedule accordingly.

Response from Stripe - Failed:

In case of a failed response, a notification will be displayed:

"The SEPA payment was not successfully processed. We kindly suggest attempting the transaction once more or considering an alternative payment method."

The "Pay now" button will be reinstated under the payment schedule for users to retry the transaction.

Payment Deadline Exceeded:

If there are less than 14 days until arrival, the SEPA payment option will not be available. Users must opt for either credit card payment or utilize Apple/Google Pay for completing the reservation.