Updating Your Credit Card Details for Subscription

If your credit card has expired or you would like to update your payment method, follow these steps:

1. Go to Settings → Subscription.

2. Click on the Update Credit/Debit Card button.

3. Follow the required steps to input your new card details.

Once you update your card, the system will charge 1€ to validate the new card. The remaining subscription amount will be charged on your next payment date.

Troubleshooting Unsuccessful Transactions

If your payment fails, consider the following common issues:

• International payments may not be enabled on your card.

• Web payments may not be enabled on your card.

• Your web payments limit may be higher than your subscription fee.

• 3D secure payment may be required.

If you encounter a failed transaction, please contact your bank to ensure the settings are correctly configured to allow online payments.

By following these steps, you can easily keep your payment details up to date! If you need any assistance, feel free to contact your account manager.