Payment Policies
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      Flexible cancellation and payment policy with SabeePay

      Setting Up Payment and Cancellation Policies

      To configure your payment and cancellation policies, navigate to Settings > Property Policies > Cancellation and Payment Policy. Follow these steps:

      1. Create a New Policy

        • Click Add new policy, select Flexible, and name your policy.
        • Once you select Flexible, you will have two options for setting your payment policy:
          • Relative to arrival date
          • Relative to reservation date

            Choose Flexible Options


      Payment and Cancellation Options Based on Reservation Date

      If you choose "relative to reservation date," the Days selector will be inactive because the only available option is Same day.

      1. Set Up Payment and Cancellation Schedules
        • Scroll down to define the payment schedule and cancellation fee. You can choose from the following options

      Payment Schedule Options

      1. Collect prepayment during reservation, no automatic charge later

      • Guests pay the specified amount at the time of booking, and no further automatic charges will be applied.

      2. Collect prepayment during reservation & automatically charge the rest later

      • Specify the amount guests pay during booking and schedule the automatic charge for the remaining balance.
      • The charge can be set to occur after the reservation date or before the arrival date.

      Example:

      If configured as follows:

      • “Guests must pay [10%] during the reservation process, and the remaining will be collected [3] days [before arrival date],” This means that the guest will have to pay 10% when making the reservation and their card will be charged with the remaining amount (90%) 3 days before the arrival date.

      3. Credit card guarantee - save card details and automatically charge later

      • Guests do not pay upfront but must provide card details (secured via 3DS authentication) during the reservation process.
      • The system will automatically charge the guest based on the amount and schedule you define.

      Example:

      If configured as follows:

      • “No payment required at booking, but a credit card guarantee is needed, and [first night’s cost] will be collected [3] days [before arrival date],” This means: The guest is automatically charged for the first night 3 days before arrival.

      Important Note:

      With both the second and third options, a payment reminder email will be sent 1 day before the automatic charge.

      Please note that collecting card details and then automatically charging the guest is currently only available by reservations made on the IBE!

      Payment Details on Confirmation Page & Email

      The confirmation page and email now include a table summarizing payment details for reservations where later payment collection is authorised.

      Possible values in the table:

      • Payment Description:
        • Prepayment on booking engine: Guests paid part of the total during booking.
        • Automatic charge: Scheduled automatic charge.
        • Payment upon arrival: if the full amount was not collected during the automatic charge, the guest have to pay the remaining amount upon arrival (this can only happen if where no prepayment is required during reservation)
      • Status:
        • Paid or Scheduled

      Payment Schedule on Reservation Pages

      The payment schedule section reflects the stages required by the semi-flexible policy:

      1. Booking Source
        • Always shows the platform the booking came from (e.g., Booking Engine).
      2. Prepayment Status
        • If prepayment was required, this point shows the corresponding amount.
        • If no prepayment was needed, it displays “No prepayment required.”
      3. Payment Reminder Email
        • Shows the date the payment reminder email is scheduled (sent 1 day before the automatic charge).
        • If the reservation is for the next day, the email cannot be sent, and the point will be red.
      4. Automatic Charge
        • Indicates the scheduled automatic charge date.
        • The point turns red if the charge is scheduled on the same day the reservation was made, as the charge cannot proceed.
        • The point turns green when the charge is successfully completed.

      If a reservation is canceled, the payment schedule will update to reflect the cancellation.