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      Handling No-Show and Date modification with Booking.com

      Handling No-Show and Date Modification with Booking.com

      Booking.com recently updated their API functionality, allowing SabeeApp to send more reservation updates to their platform. These changes bring new ways to handle no-show reporting and date modifications (effective from March, 2025).

      Changes in No-show Reporting

      With the recent updates, Booking.com can now recognize if no-show fees have been waived in SabeeApp. Here’s how you can manage no-show reporting:

      How It Works:

      When you mark a reservation as No-show in SabeeApp, you will now have the option to either Apply or Don’t apply the no-show fees.

      Example of No-show Fee Options in SabeeApp

      • Apply: The no-show fees are applied and will be communicated to Booking.com.
      • Don’t apply: The no-show fees will be waived, and this information will also be sent to Booking.com.

      Previously, Booking.com could only recognize when a guest was marked as a No-show, but now the system also reports if the no-show fees were waived.

      Important Notes:

      1. Booking.com No-show Policy:

        • Booking.com only supports marking guests as No-show 1 day after the check-in date.

          For example, if a guest was scheduled to arrive on the 24th, they can only be marked as a No-show on the 25th.

        • In SabeeApp, you can mark a guest as No-show starting on the day of check-in. However, if this happens, Booking.com will not be notified, as they don't support same-day no-shows. In this case, the user must manually mark the guest as No-show on the Booking.com platform.

      2. Freeing Up Availability:
        • If a guest is marked as a No-show, and their reservation was for multiple nights, the remaining nights will be marked as available again in SabeeApp and will automatically sync with Booking.com (and other connected channels).
      3. No-show Deadline:
        • For Booking.com to accept No-show indicators, they must be marked at least 1 day after check-in and no later than 48 hours after check-out.

      Changes in Guest Stay Date

      Another important update: Date modifications will now sync to Booking.com only from the check-in date onward. This means:

      ✅ If today is the check-in date or later, changes to the guest's stay will sync to Booking.com.

      ❌ If the reservation is for a future date, any modifications made in SabeeApp will not be sent to Booking.com.

      Conditions for Syncing Date Changes to Booking.com

      According to Booking.com’s API rules, a reservation must meet the following conditions for date changes to be accepted:

      1. The guest must have already checked in.
      2. The reservation status must allow modifications.
      3. The reservation must not be overbooked.
      4. The property must not use Booking.com’s payment processing services (e.g., Payments by Booking.com or online payments). For more details, visit Booking.com Payments.
      5. The check-out date cannot be changed twice within a 24-hour period (from 00:00–23:59 CE(S)T).

      Additionally, the new stay must meet these conditions:

      • The stay length must be at least 1 night.
      • If the reservation is non-refundable, the new price must not be lower than the original price.

      By understanding these updates and following the new process, you can ensure smoother handling of no-shows and date modifications between SabeeApp and Booking.com.