The following type of user accounts:
- operator
- operator with management rights
- visitor
- housekeeper with a login
have limited access to reservations that are in the past and also the in-house with already past dates.
This means that there are certain limitations implemented for these users, unless they are given permission by the owner account for handling operations for past reservations.
Operations limited on the detailed reservation page:
Status box:
Editing reservation status
Past reservations:
- Editing checkin status of the reservation
- Delete reservation button is unavailable
Reservation details section:
Past reservations:
- None of the fields are editable here
In-house reservations' past dates:
- Reservation cannot be made shorter than current date
- Reservation arrival date cannot be modified
Guest details section:
Past reservations:
- Adding an extra guest or accompanied guest is not possible
- Removing a guest from a reservation is not possible
- Editing the “ Age “ and “ City tax liable “ parameters is not allowed
Booked price box:
Past reservations:
- Editing the total price , daily prices
- Editing the package price
- Modifying the rate plan attached to the reservation
- Changes in the applied coupon
In-house reservations' past dates:
- Prices of the past dates are not editable
- Total price is not editable
- Package price is not editable
- Modifying the rate plan attached to the reservation
Services section:
Past reservations:
- “ Add new services “ button is not available
- Editing an existing service or selecting it and deleting it is not possible
In-house reservations' past dates:
- Services for past dates and already invoiced cannot be edited
Folio section:
- “ Create new invoice “ button is not available
- “ VAT free “ setting is not available
- Already saved invoices can not be cancelled, marked as paid or refunded
Operations limited on the group reservation page:
In terms of group reservations we identify 3 types of groups:
1. A group reservation where all the reservations are past reservations
In this case, the system follows the same rule as for the detailed reservation page, none of the parameters mentioned above will be editable on the group reservation page
2. A group reservation that has past reservations belonging to it and reservations that are currently staying at the property
- In this case all the actions that can be applied on individual reservation level will be allowed ( modifying the reservation status of the group, adding services to the group, etc. ) .
- Group invoicing is not allowed, so issuing a new group invoice, or modifying ( cancelling, refunding and marking as paid ) an already saved group invoice will not be possible.
- It is not possible to edit the arrival date from the group reservation page
- It is not possible to make the reservation shorter than the current date
- It is not possible to change rate plan and edit the total price of the group
- Services for past dates which have been invoiced cannot be edited
- POS submissions for past dates cannot be deleted (only from the individual reservation page, if the item has not been invoiced)
3. A group reservation that has only future arrivals:
All the above mentioned actions can be completed on both the group reservation page and on the individual pages as well.
Operations limited in the calendar view:
- cancellation of a reservation , group reservation is not allowed
- creating a new group reservation from an individual reservation is not possible
- removing one individual reservation from a group, or adding a new individual reservation to a group is not possible
- checkin status editing is not possible