How Does Two-Factor Authentication (2FA) Work?

Logging in with Two-Factor Authentication (2FA)

Once 2FA is activated, you’ll need to generate a new code using your authenticator app every time you log in to your SabeeApp account. We're also working on an upcoming feature that will allow you to bypass entering the 2FA code on trusted browsers for up to two weeks. Check back on this article for updates—we’ll let you know as soon as this feature becomes available.

Here’s how the login process works:

Go to the Login Page: https://chm.sabeeapp.com/login.
Enter Your Credentials: Input your email address and password, click on Sign In
Open the Authenticator App: On your smart device (e.g., phone, tablet, iPad, or Apple Watch), open the authenticator app and select SabeeApp (if you have multiple accounts linked).
Enter the Code: Copy the 6-digit code from the authenticator app into the login page on SabeeApp.
Click Verify: After entering the code, click Verify to log in.
Select Your Account in SabeeApp: If you have access to multiple SabeeApp accounts (sibling accounts) with the same login credentials, you’ll be prompted to select which account to log into after clicking Verify.
Select the correct Authenticator: If you have multiple SabeeApp accounts with different login credentials, ensure you set up each account separately in your authenticator app. Always use the correct account in the authenticator app to generate the code for logging in.

Important Notes

Using a New Device: If you’re logging in from a new device, a separate device code won’t be requested since 2FA already protects your account.
During Password Changes: When changing your password from the login page, you’ll also need to provide your 2FA code.
Avoid Fake Login Pages: Never search for the SabeeApp login page on Google. Hackers often create fake websites with slightly different URLs to steal login credentials. These fake pages may appear as the top search result due to Google Ads. Always bookmark the SabeeApp login page (https://chm.sabeeapp.com/login) to ensure you’re logging in securely.

Potential 2FA Login and Code Issues: Solutions