SabeeApp's Front Office Manager is a mobile application designed to help you with the administration of the guest's data. You can scan your guests document such as ID cards, passports, driving licenses and many more with this app. And the information is forwarded to your PMS with a couple of clicks. It is useful when you have to collect sensitive guest data or comply with the legal requirements of your country (such as the Hungarian VIZA system).
To be able to use the Front Office Manager App first you have to enable the Smart Solutions module under the Settings / Subscription menu.
After that, you can download the application to your device. Please use the following links:
iOS (iPhone and iPad): Click here to download (requires iOS 13 or later)
Android: Click here to download (requires Android 9 or later)
The application is using OCR (Optical character recognition) technology to read the characters from the documents. There is no photo taken of the ID and the scanning happens on-device which means that the information is not forwarded to any third party for processing.
The Front Office Manager application is currently available in the English language only.
Log in to the application
After successfully downloading and installing your application to your device, you will have to use your credentials used to log in to your SabeeApp PMS.
It is important that you have to be an Owner or Operator role in your SabeeApp account. Housekeepers and Visitors cannot use the app.
Log in is only possible to the Front Office application where the Smart solutions module is activated.
If you are managing multiple SabeeApp accounts and the Smart Solutions module is active in all of them, you will be able to choose the property right after login.
Overview of the application
Right after login, you are redirected to the reservation list, where you can see all of your guests arriving today. In the app, you will have the following options.
1. Profile meu: If you tap on this button, you can check your profile, log out from the application or if you manage multiple SabeeApp accounts, you can switch to another property.
2. Search: You can search for Booker name or Reservation code. Today or yesterday is being taken into consideration.
3. Open in PMS: If you have logged in to the PMS and Front Office Manager app with the same user, and you open a detailed reservation page in the PMS, the app will show the reservation for you in this section. By tapping on it, you can check the reservation and start the ID scanning.
In this case, the app will show you the reservation in this section regardless of the check-in date. This way you can scan the documents for all your reservation in the future.
4. Today's arrivals: The app can currently show you a reservation list with today's or yesterday's arrivals. By tapping on this section you can choose from the above-mentioned options.
5. Tap on any of the reservations to open it and start the ID scanning for the guests.
How to scan documents with the app?
After tapping on any of the reservations we open a basic reservation page for you where you can check some basic details about it to identify if you are about to scan the right guest document.
If you found what you need, please make sure to tap on any of the guest cards.
After that tp on the ID scan button.
After that, the ID scanning plugin will open up. For the first time, the app will ask permission to use the camera. Please grant access to start the scanning.
Point your camera to the document and follow the instructions appearing on the screen. Based on the ID type, the app can ask you to turn the document to its other side.
To ensure the best scanning quality, please always:
- use a clean and flat surface where you can place the document without moving it
- provide proper light conditions
- turn on the backlight, zoom in/out to help the app to read the document.
After the app has completed the scan, it redirects you to the screen where you can review the scanned data.
From here you can check all the details which were read from the document. You can also start a New scan (1) if you are not satisfied with the results, (2) Save the data and send it to your PMS, or simply leave the ID scanning results without saving (3) by tapping on the X sign. You can repeat the scanning process as many times as you want for one guest. There is no limitation.
From the Front Office Manager application, you cannot edit the guest data. You have to send the data to the PMS where you can freely edit the guest details.
If you have saved your changes we are sending in the data to your SabeeApp account's PMS automatically and we will indicate this with the following icon on the guest card.
After that, you can continue the scanning process for the remaining guests.
If you check the reservation in the PMS, you will see that the guest details are appearing there. Just open the detailed reservation page of the reservation and check the Guest details section.
IMPORTANT NOTES
We recommend to use a device which was released after 2019 which has a significatnly better camera then devices from previous years.