Login to SabeeApp

Login Process: Troubleshooting and Solutions

Login Procedure:

  • SabeeApp users can log in if the following conditions are met:
    • They provide valid login credentials (email and password).
    • Their SabeeApp account is active. This means it has been activated either:
      • During account creation,
      • After an email address update (via the activation link sent to the new email address),
      • Or reactivated by the account manager if it was previously deactivated.
    • Their password has not expired.
    • They complete the I am not a robot verification (if prompted).
    • They enter the correct 2FA code (if 2FA is enabled for their account).

After successful login:

  • If 2FA is not enabled, and the user is logging in from a new device or country for the first time, a device check code will be sent to their registered email address. This code must be entered on the post-login screen to proceed further into the software.
  • Once the device check is completed, a unique hash is generated using the user’s ID, browser details, and country. This hash is stored in a cookie and reused for future logins as long as these details remain the same. However, a new device check will be required if:
    • A different non-2FA account is logged into from the same device, browser, and location.
    • The same account is accessed from the same device and country but using a different browser.
    • The same account is accessed from the same device and browser but from a different country.
    • The same account is accessed from a different device, even if the browser or country remains unchanged.

Resetting Your Password:

  1. Click on Forgot your password? Click here:

2. Enter your registered email address.
3. You will receive an email containing a password reset link.
4. Click the link to access the password reset page.
5. Set a new password and save it. Once saved, the new password will be immediately active.
  • Passwords (whether set through the password reset process or via the account profile) are valid for 6 months. After expiration, you must update your password before logging in again.

Expired Password:

  • If your login credentials are correct but your password has expired, an error message will appear with a link to set a new password. This process is identical to the password reset steps.
  • For valid email addresses, users are allowed up to five failed password attempts:
    • After the third attempt, I am not a robot verification is required.
    • After the fifth failed attempt, the account is deactivated, and only an account manager can reactivate it.

Keep Me Logged In (2 Weeks) Option:

  • Selecting Keep Me Logged In saves a unique code tied to the device ID in a cookie.
  • To maintain this state, simply close the SabeeApp window without logging out.
  • As long as you don’t log out, the system will automatically log you in using the stored code.
  • This feature is limited to the specific device and browser where the option was selected. Logging out will clear the saved code and require a fresh login.

How to Create and Manage User Accounts:

User accounts can be created or managed by the account owner or operators with Account Management permissions.

Create a New User:

  1. Navigate to Accounts / Add new account menu
  2. Enter the required personal details (name, email, and phone number).
  3. Assign user roles and menu permissions using the checkbox structure (limited to permissions the account manager also has).
  4. Specify additional privileges (e.g., granting account management rights).
  5. Optionally, upload a profile picture.
  6. Save the account:
    • An activation email is sent to the new user.
    • The user must click the activation link to activate their account.
    • After activation, a temporary password is emailed to the user, which must be updated within 7 days.

Edit User Accounts:

  • Update any details (e.g., personal information, roles, permissions, or profile picture).
  • If the email address is updated, the process mirrors new user creation (activation email and temporary password with a 7-day expiration).

Delete a User:

  • Permanently remove a user account from the system.