- Knowledge base
- GuestAdvisor
- Using GuestAdvisor
-
General Settings
-
User Accounts
-
Security Centre
-
Rate Management
-
Reservation Management
-
Folio and Invoicing
-
Reports
-
Internet Booking Engine (IBE)
-
Channel Manager and OTA Connections
- Channel Manager General Information
- Airbnb
- Booking.com
- Expedia
- Agoda
- Hostelworld
- Mr and Mrs Smith
- BBPlanet
- BestDay
- Easytobook
- Despegar
- Ctrip / Trip.com
- Feratel
- Switzerland Travel
- Jet2Holidays
- Tomas
- VRBO / Homeaway
- Traveloka
- Szállás.hu / Szállásgroup.hu
- Odigeo / eDreams
- iCal
- Revato (RoomGuru)
- JacTravel
- 101 Hotels
- TabletHotels
- Lastminute
- Splendia
- HostelsClub
- TravelRepublic
- Emerging Travel Group (Ostrovok)
- Hotelbeds
- Tripadvisor
- Hrs
-
SabeePay
-
Front Office Manager Application
-
GuestAdvisor
-
Housekeeping
-
Unified Inbox
-
Marketplace
-
Local Requirements
NUKI Guest Guide (NGG for non-keypad entry)
How Guests Can Access Their Room with the Smart Lock
To access your room, follow these steps:
1. Download the GuestAdvisor App
- Available for both platforms:
- Important: Make sure you complete the online check-in before your arrival.
- You can do this via the app or using the Customer Portal link.
- Note: Completing check-in through either method won’t affect the entry process.
2. Day of Arrival
- After completing the online check-in, your host will enable the NUKI lock on your room door for access.
- Please bare in mind that the door open becomes available on your day of arrival based on the property’s check-in policy. The only exception is if you have agreed on an early check-in time and your host configured this for you in their management platform.
3. Accessing Your Room via the App
-
Open the app, and on your dashboard, the Location button will update to Room access on the day of your arrival.
Before:
After:
4. Unlock Your Door
-
After verification, you’ll see the switch panel:
-
Swipe right to unlock the door.
-
Swipe left to lock the door.
Need Help?
If you encounter any issues, please contact your host for assistance and further guidance.