Review reports

If you would like to see a review on monthly or yearly basis of the Instant Feedback functionality of GuestAdvisor you will find our Review reports useful. To open these reports go to Reports / More... and scroll down to the bottom part of the page. Here you can find both the monthly and yearly reports.

It is important that if you have marked any Room type as removed from occupancy then the Feedbacks received from guests staying in these room types will not be shown in the reports. In case you delete a room or a room type, the past reservations' feedbacks will still appear in these reports.

Reviews by year

This report features a year selector and generate button. By default this the year selector is set for the current year. If you change the year please don't forget to push the generate button.

In the chart you can see the average scores by month given for the questions. You can learn more about the scoring in our Instant Feedback article.

If you scroll down, you can find all the submitted feedbacks for the selected year.

In the next section you can see the average performance of your housekeepers by month and total in the selected year. In their case the scores given for the How clean was your room? question are counted.

We have the same summary table for your receptionists / hosts below where the logic is the same, but in their case we count the scores given for the "How did you like our staff so far?" question.

Reviews by month

With the Reviews by month report you can get a more detailed insight about the performance of your property and staff as this displays the average scores by day for the selected month. This report features a year and a separate month selector. If you cahnge the month or year, please make sure to hit Generate.

You can also find the reviews of the selected month:

As well as the average daily rating for housekeepers and hosts. Like in case of the yearly report the scores for HK staff are calculated from the ratings added for the How clean was your room? and for the Hosts / Receptionists from the the How did you like our staff so far?.

In case of both reports you can export them to an Excel sheet in different languages and print them or save as a PDF. These features are available if you click on the relevant buttons above the charts.