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      Setting up services

      🛠️ Setting Up Services in SabeeApp

      SabeeApp allows you to offer and manage various extra services and products—like breakfast, parking, or cleaning fees—making your guest experience more flexible and personalised. This guide walks you through setting up services step by step.

      🗂️ Step 1: Organise Services with Categories

      Before creating a new service, make sure it has a category assigned to it. Categorizing services helps you organise and find them faster when needed.

      To manage categories:

      1. Go to Settings → Services → Service Categories
      2. Use existing categories or click "Add new" to create one

      ➕ Step 2: Create a New Service

      Head over to Settings → Services → Service List → Add New to begin setting up a new service.

      1. Service Name

      • This is the name visible to guests in the Booking Engine and on invoices
      • You can enter the name in multiple languages for international use

      2. Service Name Tag

      This is used to link services from Booking.com to SabeeApp.

      🔗 Why it matters:

      If a guest books a room on Booking.com with a service like a cleaning fee, entering the exact same name here ensures SabeeApp can automatically sync and apply it.

      ✅ Saves time, avoids manual matching, and keeps pricing consistent across platforms.

      3. External ID

      For users with DIM SQL invoicing, this allows services to be assigned to specific account numbers for easier reporting and export.

      4. Category

      Select the relevant service category from your pre-created list.

      ⚙️ Step 3: Define How the Service Works

      5. Inclusion Type

      Choose how the service is priced and displayed:

      • Not Included: Price is added on top of the room rate and shown separately
      • Included: Cost is hidden within the room rate and not listed on invoices
      • Derived: Included in the room rate, but listed separately on invoices and folios

      💡 Use Derived if you want the service to be billable and visible, while still included in the room rate.

      6. Price Type

      • Fixed: A set price for the service
      • Percentage: Based on total reservation value

      7. Price Applicable

      (Only appears when "Fixed" is selected)

      • Per Person: Ideal for meals or tickets
      • Per Room: Great for cleaning or parking fees
      • Exact Quantity: Guests choose how many units (e.g. 3 bottles of wine)

      8. Unit

      Appears only if "Exact Quantity" is selected. Define what you're selling: portion, bottle, ride, lesson, etc.

      9. Price

      Set the amount your guests will be charged.

      10. VAT (%)

      Add the applicable tax rate for this service.

      📝 Step 4: Add Extra Details

      11. Description

      Explain what the service includes. This text appears in the Booking Engine, and supports multiple languages.

      12. Compulsory

      Enable this if the service should be automatically added to all reservations.

      👇 Want to make it mandatory only for specific rate plans? Skip this step and configure it in Step 14.

      13. Apply City Tax

      Enable this if city tax should also apply to this service.

      14. Available Rate Plans

      Choose which rate plans this service is linked to. For example, only show "Breakfast" with the "Bed and Breakfast" rate plan.

      Guests will only see and book services available for their selected rate plan.

      15. Service Image

      Upload a photo to make your offer more appealing on the Booking Engine and in GuestAdvisor. This is optional, but recommended!

      🧾 Example: Cleaning Fee as a Derived Service

      Scenario:

      • Type: Derived
      • Charge: 10€ Cleaning Fee
      • Pricing: Per Room / Once

      Reservation Details:

      • 2-night stay
      • Room rate without service: 100€ (50€ per night)

      Result:

      • Room rate adjusts to 45€/night to include the cleaning fee
      • The 10€ fee appears in the Services section and on the folio, listed under the first night
      • It's visible and billable to the guest

      Comparison:

      If marked as Included, the 10€ fee would not appear separately or affect the folio. The guest would only see 50€/night with no reference to a cleaning fee.

      ✅ Summary

      • Service Name Tag: This tag helps sync services with Booking.com. By entering the exact name as it appears in the Booking.com Extranet (e.g., "Cleaning fee"), SabeeApp will automatically recognize and apply the service to reservations when imported.

      • Inclusion Types: You can choose from three inclusion types:

        • Not Included: The price is added separately on top of the room rate.

        • Included: The cost is part of the room rate and will not be listed separately on the folio.

        • Derived: The cost is part of the room rate, but it will be listed separately on the folio, making it visible and billable to the guest.

      • Price Type: You can choose between a Fixed price or a Percentage of the total reservation price.

      • Availability: You can choose which rate plans the service is available for. For example, if you want a service like "Breakfast" to be available only for the "Master" rate plan, it will only show up for guests who book that specific rate.

      • Compulsory Option: If a service is marked as compulsory, it will automatically be added to all reservations. You can also select specific rate plans to apply this compulsory service to.

      • Image & Description: You can upload an image for the service, which will be visible to guests in the Booking Engine. You can also provide a description of the service, which can be entered in multiple languages.

      💬 Need Help?

      If you’re unsure how to configure a service or need personalised advice, just reach out to your account manager. We’re always happy to help!